Donate to Van Diemen's Band
Thankyou for your support
Donations are vitally important to us. Comprising more than 25% of our annual income, they ensure that we can continue to create extraordinary musical experiences for audiences across Lutruwita/Tasmania and beyond.
Your donation directly enables us to:
- enrich the lives of our extended community through performances and touring
- undertake research and curate outstanding programs
- support training and skills development for emerging and established artists
- foster the creation of new work
- make our activities financially accessible, especially through the Lunchbox Concerts
- provide community engagement programs across the state.
Donations are welcome at all levels - each one strengthens us to flourish into a mature and impactful entity that can realise our ambitions sustainably.
All donations to Van Diemen's Band above $2 are tax deductible.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation. We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice. Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
Refund Policy – Van Diemen’s Band
1. Overview
Van Diemen’s Band (“we”, “us”, “our”) is committed to providing clear and fair refund arrangements. This Refund Policy applies to tickets, merchandise (including CDs), and donations purchased through our website or authorised sales channels and is made available to customers at the time of purchase.
2. Tickets & Event Purchases
Change of Mind
Tickets are non-refundable for change of mind after purchase. This includes situations where a ticket holder is unable to attend or chooses not to attend an event.
Event Cancellation
If an event is cancelled by us and not rescheduled, a full refund of the ticket price will be offered. Refunds will be processed to the original payment method.
Event Rescheduling or Major Changes
If an event is rescheduled or subject to a significant change (such as a major change to the date, venue, or advertised performers), ticket holders will be given the option to:
Retain their ticket for the rescheduled or amended event; or Request a refund of the ticket price.
Customers will be notified of the available options and any applicable timeframes.
Force Majeure / Unforeseen Circumstances
Where an event cannot proceed due to circumstances beyond our reasonable control (including government restrictions, natural disasters, or public safety concerns), refunds or alternative arrangements may be offered in accordance with Australian Consumer Law.
3. Merchandise (Including CDs)
Change of Mind
Merchandise purchases are non-refundable for change of mind once dispatched.
Faulty, Damaged, or Incorrect Items
If merchandise (including CDs) is:
Faulty or defective
Damaged in transit
Incorrectly supplied
you are entitled to a refund, replacement, or exchange in accordance with Australian Consumer Law.
Customers must notify us within a reasonable timeframe and may be asked to provide proof of purchase and photographs of the issue.
4. Donations
Change of Mind
Donations are voluntary contributions and are non-refundable for change of mind once processed.
Refunds for Donations
Refunds for donations will only be considered in limited circumstances, including:
Duplicate transactions
Incorrect donation amounts entered in error
Technical or processing errors
Approved donation refunds will be returned to the original payment method.
5. Fees and Charges
Booking, service, and administration fees are generally non-refundable unless stated otherwise at the time of purchase.
Refunds, where applicable, will be issued to the original payment method used for the transaction.
6. How to Request a Refund
To request a refund, customers must:
Contact us using the details provided on their purchase or donation confirmation
Include their order number or transaction reference
Approved refunds will be processed within a reasonable timeframe.
7. Australian Consumer Law
Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. You may be entitled to a refund or other remedy if goods or services are not provided as described, are faulty, or if an event is cancelled or significantly changed.
8. Policy Availability
This Refund Policy is available to customers prior to completing a purchase and forms part of our website Terms and Conditions.
9. Updates to This Policy
We may update this Refund Policy from time to time. The most current version will always be published on our website.
1. Overview
Van Diemen’s Band (“we”, “us”, “our”) is committed to providing clear and fair refund arrangements. This Refund Policy applies to tickets, merchandise (including CDs), and donations purchased through our website or authorised sales channels and is made available to customers at the time of purchase.
2. Tickets & Event Purchases
Change of Mind
Tickets are non-refundable for change of mind after purchase. This includes situations where a ticket holder is unable to attend or chooses not to attend an event.
Event Cancellation
If an event is cancelled by us and not rescheduled, a full refund of the ticket price will be offered. Refunds will be processed to the original payment method.
Event Rescheduling or Major Changes
If an event is rescheduled or subject to a significant change (such as a major change to the date, venue, or advertised performers), ticket holders will be given the option to:
Retain their ticket for the rescheduled or amended event; or Request a refund of the ticket price.
Customers will be notified of the available options and any applicable timeframes.
Force Majeure / Unforeseen Circumstances
Where an event cannot proceed due to circumstances beyond our reasonable control (including government restrictions, natural disasters, or public safety concerns), refunds or alternative arrangements may be offered in accordance with Australian Consumer Law.
3. Merchandise (Including CDs)
Change of Mind
Merchandise purchases are non-refundable for change of mind once dispatched.
Faulty, Damaged, or Incorrect Items
If merchandise (including CDs) is:
Faulty or defective
Damaged in transit
Incorrectly supplied
you are entitled to a refund, replacement, or exchange in accordance with Australian Consumer Law.
Customers must notify us within a reasonable timeframe and may be asked to provide proof of purchase and photographs of the issue.
4. Donations
Change of Mind
Donations are voluntary contributions and are non-refundable for change of mind once processed.
Refunds for Donations
Refunds for donations will only be considered in limited circumstances, including:
Duplicate transactions
Incorrect donation amounts entered in error
Technical or processing errors
Approved donation refunds will be returned to the original payment method.
5. Fees and Charges
Booking, service, and administration fees are generally non-refundable unless stated otherwise at the time of purchase.
Refunds, where applicable, will be issued to the original payment method used for the transaction.
6. How to Request a Refund
To request a refund, customers must:
Contact us using the details provided on their purchase or donation confirmation
Include their order number or transaction reference
Approved refunds will be processed within a reasonable timeframe.
7. Australian Consumer Law
Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. You may be entitled to a refund or other remedy if goods or services are not provided as described, are faulty, or if an event is cancelled or significantly changed.
8. Policy Availability
This Refund Policy is available to customers prior to completing a purchase and forms part of our website Terms and Conditions.
9. Updates to This Policy
We may update this Refund Policy from time to time. The most current version will always be published on our website.
